Overall, the lecture quality has improved dramatically. Lecture videos are well organized and I now speak more clearly...
We included an introduction to existing theories of services such as customer satisfaction, service quality, GAP model and service-dominant logic. Against this backdrop, this course will develop its own perspective.
We extended the discussion of hospitality beyond the original thesis of Derrida. Hospitality is now an important concept with the growing tourism industry and the new sharing economy, i.e., AirBnB.
We also extended the material on Bourdieu, not only his original theory but also later developments, e.g., taste in the post-modern society.
We make the material on dialectic more accessible.
We added the cultural perspective to service design. Now we discuss human de-centered design using examples like McDonald’s.
* MOOC=Massive Open Online Course: You can take this course free of charge anywhere in the world (you have an option to pay to obtain the certificate).